Upgrade your journey

Choose flight upgrades for added space and comfort for your upcoming travel.

What is flight upgrade for bidding?

Give us a price you are willing to pay to upgrade your seat on your next flight. You can get upgraded to a premium seat or reserve a free seat next to you. If your bid wins, you will be upgraded.

Premium seat

Chose our most spacious seats in the front rows or exit seats for a truly relaxing experience.

Neighbour free seat

Reserve the seat beside you to secure more space and privacy on board.

Check for flight upgrades and more:

Plusgrade Terms & Conditions

1. Preamble

1.1 Plusgrade is a marketing contest organised by Smarwings, j.s.c., with its registered seat at K Letišti 1068/30, Ruzyně, 161 00 Praha 6, Company Reg. No.: 25663135, registered in the Commercial Register administered by the Municipal Court in Prague, Section B, Entry 5332 (hereinafter referred to as “Smartwings”). The purpose of the contest is to facilitate upgrades of Smartwings passengers to premium seats and neighbour-free seats (hereinafter referred to as “the Upgrade”) and marketing campaigns promoting Smartwings and its partners. This document outlines the contest Terms and Conditions (hereinafter referred to as “the Terms”).

1.2 The Upgrade is a paid change of a booking made by the passenger for a Smartwings operated QS flight via Smartwings website www.smartwings.com which is reflected in the respective electronic travel document(s) issued to the passenger on which the amount for the Upgrade is collected (hereinafter referred to as “the Transport Document”).

1.3 By providing their consent to these Terms and submitting their bid as outlined below, passengers enters into an agreement with Smartwings regarding the change of their contract, respectively into a contract regarding their participation in Plusgrade pursuant to conditions stipulated herewith.

2. Personal Data Protection

2.1 To facilitate and evaluate one’s participation in Plusgrade, Smartwings must process certain personal data, namely the name, surname, e-mail address, Passenger Name Record (PNR), Transport Document, payment card details and other personal data connected with the administration of reservations as listed on https://www.smartwings.com/en/personal-data-protection/.

2.2 Passengers hereby acknowledge that their personal data as outlined above under 2.1 of these Terms will be submitted to PLUSGRADE INC. as the company is in charge of the Plusgrade contest evaluation for Smartwings.

2.3 The personal data provided for the purpose of the Plusgrade contest evaluation will be processed by the above-listed company for three (3) months from the date of completion of the last flight segment on which the passenger participated in Plusgrade.

2.4 Passengers hereby acknowledge that the personal data provided may also be used by Smartwings for marketing purposes for a legitimate interest, in particular, but not limited to, forwarding business messages to the passenger’s e-mail address.

2.5 The provided personal data will be processed for marketing purposes until the passenger revokes their consent to the personal data processing, which can be done via every business message-containing e-mail.

2.6 Smartwings will be the administrator of the provided personal data, while the companies listed herein, under 2.2 of these Terms, will be the provided personal data processors.

2.7 Your personal data will not be shared with third parties for the purpose of business message forwarding, however, the personal messages sent to your e-mail address may concern, alongside Smartwings services and products, products of its partners, such as airlines, car rentals, hotels and payment card providers.

2.8 In cases where the business message includes a link to the Smartwings´ website, the IP address of the passenger visiting the website may be processed at times during the website search. Smartwings’ website uses Cookies and other tracking technologies.

2.9 You can learn more about Smartwings policies related to personal data processing here.Terms and conditions of personal data processing are subject to REGULATION (EU) 2016/ 679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL.

3. Plusgrade Participation Prerequisites

3.1 All Smartwings passengers over 16 years of age who are citizens of states where participation in such contests is not prohibited by law and who are in legal capacity to enter into the agreement may participate in the Plusgrade contest.

3.2 The contest only concerns Smartwings operated QS coded flights.

3.3 It is only possible to enter the Plusgrade contest using the “My Bookings” application or another channel approved for the passenger by Smartwings.

4. Plusgrade Contest and Its Evaluation

4.1 The contest takes the form of an auction where passengers, using the Plusgrade Website Application, submit their bid in EUR, USD or CZK for an amount they wish to pay for the Upgrade (hereinafter referred to as “the Bid”).

4.2 The Bid, submitted by a passenger to Smartwings, will be recognised by Smartwings from the moment of its submission by the passenger until the date and time of the particular flight involved in the Bid unless the passenger cancels or changes the Bid pursuant to these Terms and/or the moment the passenger is moved to a different flight due to their original flight cancellation.

4.3 By submitting their Bid, the passenger enters into an agreement with Smartwings regarding their participation in the Plusgrade contest, respectively regarding changes to the contract of carriage. The Bid submission is followed by the registration of the passenger in the contest and an e-mail confirmation of the fact.

4.4 Passengers are authorised to change their Bid or withdraw from the contest completely and to do so up to 48 hours to the scheduled departure of the flight involved in the Bid or until the Plusgrade contest results have been announced.

4.5 Smartwings, respectively the companies listed under article 2.2 of these Terms, will evaluate the submitted Bids no later than 24 hours prior to the scheduled departure of the flight involved in the Bidding process. The evaluation will primarily, but not exclusively, focus on the amount of money offered for the Upgrade and the amount of money spent on pre-purchased additional services. Smartwings may accept the Bid and announce the contest winner at any point from the moment the Bid is submitted by a passenger.

4.6 Upon acceptance of the Bid, a hold will be immediately put on the passenger’s payment card equal to the amount indicated by the passenger in the Bid and new or updated Transport Document will be issued by Smartwings for the passenger. The final amount charged

4.7 The funds for the Upgrade may be withdrawn from the passenger’s payment card under the name of Smartwings or Plusgrade. Passengers hereby confirm that they will not dispute the charge for the Upgrade in events where the name of the subject drawing the funds listed on the payment card statement varies from the above-listed name stating the fact that the name vary as their reason for dispute.

4.8 Passengers are not authorised to transfer the Upgrade issued by Smartwings to third parties.

4.9 Smartwings reserves the right to decide on the winner of the Plusgrade contest at its sole discretion irrespective of whether or not there are free seats to accommodate the Upgrade on a particular flight involved in the Bid submitted by the passenger.

4.10 Smartwings will notify the passenger of their successful or unsuccessful participation in the contest by e-mail delivered as per the timeframe stipulated under article 4.5 of these Terms.

4.11 Passengers who do not succeed in the contest are not charged the Bid submitted.

4.12 In the event that the passenger withdraws from the agreement on their participation in the Plusgrade contest, cancels or changes their Bid after the contest has been finalised, they are obliged to pay the amount stipulated in their originally submitted Bid.

4.13 In the event that the flight involved in the Bid is cancelled by Smartwings and the passenger is booked to another QS flight operated by Smartwings (hereinafter referred to as “the New Flight”), the Bid submitted by the passenger to Smartwings and accepted by Smartwings (i.e. the Upgrade awarded to the passenger) is transferred to the New Flight.

5. Returning Bids to Passengers

5.1 In cases where Smartwings accepts the Bid from a passenger and the funds equal to the Bid are withdrawn from the passenger’s payment card, it is not possible to return the amount withdrawn or make it subject to a credit with the exception of the below-listed examples:

• The flight for which Smartwings accepted the passenger’s Bid and awarded the passenger with the Upgrade was cancelled and Smartwings re-booked the passenger for a different flight with the originally booked seating, i.e. with no Upgrade. In such cases, the amount charged for the Upgrade will be credited to the passenger’s payment card used to pay for the ticket within thirty (30) calendar days from the date of the refund request submission pursuant to article 5.4 of these Terms. All rights and obligations between Smartwings and the passenger are settled by the return of the Bid.
• The Bid was accepted by Smartwings and the passenger provided with the Upgrade, but for reasons on the Smartwings’ side, it was not possible to seat the passenger with the Upgrade, the amount charged for the Upgrade will be credited to the passenger’s payment card used to pay for the ticket within thirty (30) calendar days from the date of the refund request submission pursuant to article 5.4 of these Terms. All rights and obligations between Smartwings and the passenger are settled by the return of the Bid.

5.2 In cases where the Bid is returned by Smartwings, the current exchange rate of the bank which has issued the passenger’s payment card (hereinafter referred to as “the Exchange Rate”) is used to calculate the Bid amount. The Exchange Rate may be adjusted to reflect the currency exchange fee and additional fees charged by Smartwings. The refunded amount will not exceed the amount submitted as the Bid by the passenger and originally charged for the Upgrade in the currency set forth by the contest Terms.

5.3 The fare conditions of the originally purchased ticket by the passenger for a QS flight operated by Smartwings (hereinafter referred to as “the Fare Conditions”) remain valid and in effect and will be applied in cases where the Bid submitted by the passenger is accepted, the passenger wins the Plusgrade contest, but for reasons on Smartwings’ side, the passenger is not provided with the Upgrade.

5.4 In cases where Smartwings accepts the Bid submitted by the passenger and the passenger’s payment card is charged the amount stipulated in the Bid, but Smartwings does not provide the passenger with the Upgrade, the passenger is authorised to request a refund provided all refund prerequisites as stipulated in these Terms are met. Passengers who request a refund commit to show Smartwings the original boarding pass for the flight on which the Upgrade should have been provided. If the passenger fails to present the boarding pass for the flight in question, it will not be possible to process the refund. Passengers may request refunds via CLAIM FORM seven (7) working days from the date of the respective flight at the latest.

6. Additional Rights and Obligations

6.1 The rights and obligations pursuant to this contractual relationship are subject to the Czech legislation, namely to Act No. 89/2012 Coll., the Civil Code, as amended.

6.2 Smartwings reserves the right to change and/or amend these Terms at any time without notice. All amendments and changes to the Terms will be published on Smartwings’ website seven (7) calendar days prior to their effect at the latest.

6.3 Smartwings is the sole and ultimate authority for the interpretation of these Terms.

6.4 In case of disputes arising from the Plusgrade contest, passengers are entitled to exercise their rights by commencing an off-court proceeding. The notified subjects for concrete EU countries are listed by the European Commission. The passenger can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.

6.5 Passengers in breach of these Terms are obliged to compensate Smartwings for the damage incurred and bear full responsibility for all related consequences. In the event of breach of these Terms, Smartwings is authorised to exclude passengers from participating in the Plusgrade contest. In such a case, passengers lose all rights that result from their participation in the Plusgrade contest.

6.6 Full and up-to-date wording of these Terms can be found on Smartwings’ website www.smartwings.com.

6.7 These Terms become valid and come into effect as at 1 March 2026.

6.8 By submitting their Bid, the passenger confirms their acceptance of these Terms and commits to follow them.